Confidentiality & Privacy

What information can be shared?

Maintaining the privacy and confidentiality of all individuals in our program or within the application process is critical.

Any information shared is with the permission of the person engaged in our programme. There are exceptions to this when the person may be at imminent risk of harm to themselves and from or to others.

Read more from the Privacy Act 1993 NZ

Therefore, we cannot (and will not) share any information with others without consent, unless legally required.

Why? Privacy and confidentiality are essential elements in recovery so that individuals have a safe and supportive environment to make progress. This is important so we can build trust with each individual so they can feel comfortable opening up about any issues and work through them with their dedicated counsellor and peer groups.

We can liaise with agencies or legal services if required, but only if consent is given from each individual.

Can family and friends get updates on a client’s progress?

No – unless the client provides permission to share updates.

Confidentiality is a key reason why loved ones cannot refer individuals to the program. This is important so we can build trust with each individual so they can feel comfortable opening up about any issues and work through them with their dedicated counsellor and peer groups.

If you are concerned about a loved one, here is what you can do to get them engaged in the admission process themselves https://al-anon.org.nz/

How is client information treated?

All information shared with Wings Trust, including with dedicated counsellors is confidential.

We will not share this information with anyone without your express permission, unless legally required.